We are truly sorry for the confusion regarding the package. According to the tracking information, the package was delivered last Friday, though we understand this can sometimes be inaccurate for various reasons. It’s not uncommon for USPS to mark a package as delivered even when it hasn’t been, or it might have been received by a neighbor.
My suggestion is to visit your local post office or contact your regular mail carrier to confirm the delivery. Unfortunately, this situation is out of our hands as USPS is a third-party service, and we are only responsible for correctly shipping the package.
I understand how frustrating this can be, but I would recommend waiting a bit longer this week, as packages sometimes take a little longer to arrive. If the package does turn up, we would greatly appreciate it if you could notify us immediately, as sometimes customers forget to do so.
To resolve this issue, I’m offering two options:
- We can send you a replacement item, covering the cost of the product, but we kindly ask that you absorb the $4.99 shipping fee. This way, both parties share the cost of the loss.
- Alternatively, if you prefer a new shipment, we can send it with an additional charge to include a signature requirement at delivery, ensuring that the package is only handed over when someone signs with an ID.
In summary, the best option is to check with the post office for the missing package. I appreciate your patience and understanding with this matter.
Looking forward to hearing from you and any updates on the package.
Kind regards,
MacFurbished Team